Frequently Asked Questions

Here are the answers to some questions you may have regarding Thinkdiag.If you can't find the answer to your question, please just click contact us on the top right of your page and we will get back to you.

Does Thinkdiag need an internet connection?

Yes , an internet connection is required. Internet connectivity is used to log in, update software and retrieve licence information before performing diagnostics.

Can I share diagnostic reports with others?

Yes, you can share your reports from the app.

What format are the diagnostic reports saved in?

The reports can be exported as PDF so you can easily share or print them.

Does the Thinkdiag need charging?

No, it does not need charging as it takes its power directly from the vehicles OBD II port. The power consumption of the device is very minimal and it’s very safe.

Can Thinkdiag be used on more than one car?

Yes, it can be used on many different vehicle brands and models. We only sell the 2-year pro devices and so every brand and model within the app is available.

Can my Thinkdiag device connect across multiple devices?

Yes, simply log into your account with your email and password on any device with the app installed. If you have not used the device before or if you need any updates, the software will need to be downloaded onto the new device. The Thinkdiag device can only be linked to one email address, so you will have to use the same email address across all devices.

Does Thinkdiag use my car's Bluetooth?

No, it does not. It has its own built-in Bluetooth module. It is completely independent of the vehicles Bluetooth. The device connects to your phone's Bluetooth and not your cars Bluetooth. The vehicle connects to the thinkdiag via the OBD2 port on the vehicle. Our Bluetooth module has been thoroughly tested to ensure that it does not interfere with other Bluetooth devices.

Do I need to pay extra to use Thinkdiag?

Every Thinkdiag we sell comes with 2 years of full access to everything within the app. Once your subscription ends after the 2 years you will then need to repurchase your software in the app.

What is the All Brand Software?

The Thinkdiag pro comes will an all brand full software subscription. This means that you get every available car brand and maintenance software that is in the app for 2 years. There will be no need to buy any additional subscriptions for 24 months.

What is the Manufacturer Software?

All our devices come with all the manufacturer software included. The manufacturer software gives you access to ALL diagnostic functions. This includes read/clear codes, live data streaming, actuation tests, and all maintenance functions. As long as they are supported by your vehicle. To access the maintenance functions you go to the All System Diagnostic Menu. You can use separate maintenance functions for convenience. Once you have gone onto the All System Diagnostic Menu, you then select the

What is the Maintenance Functions software?

With the maintenance software, you can perform maintenance functions on any supported vehicle brand. Not all maintenance functions are supported on every car. The Maintenence section is a convenient time-saving way to access particular functions. It cuts out the need to search through the car systems. Instead, you can perform functions on the vehicle quick and effectively. The maintenance software comes with 15 Reset Functions. These are, AFS, BLEED, BMS, BOX, BREAK, DPF, EGR, ETS, IMMO, INJECT

Do I need to pay for OBD II functions?

No. All OBD II generic functions come FREE.

Does Thinkdiag work with diesel trucks?

Yes. Only for light-duty, it will not work on heavy-duty trucks.

Which vehicle can Thinkdiag diagnose?

ThinkDiag supports many vehicles manufactures, diagnoses more than 115 vehicle brands. The diagnostics software is available in ThinkStore in the App. Note: The sizes of different manufactures’ diagnostics software are different. Some software is large which requires a good network environment to download. We also have a handy vehicle coverage checker on our website which you can use to see what Thinkdiag can do on your vehicle.

What are the special functions?

ThinkDiag supports 15 special functions. Including, INJECTOR, BOX, Immobilizer/Keys, DPF, EGR, BREAK, AFS, BLEED, BMS, OIL, SAS, SUS, SUNROOF, TPMS, Elec. Throttle RLRN. Not every special function is available on every car brand. Availability depends on the make model and year of the vehicle. There may be more special functions available under your specific car brand.

What smartphones can download ThinkDiag App?

ThinkDiag App supports smartphones with Android 5.0 and above, IOS 9.0 and above. It is not available on a PC with windows systems.

Does ThinkDiag need firmware updates?

Yes, it does. When the device is connected to the Bluetooth on your smartphone, it will check if the firmware of your device is the latest version. If not, it will upgrade automatically.

All brands are not showing?

This is common when you have just activated the device and is easy to fix. You need to log out and back in and they will all show. On the rare occasions that this does not work simply uninstall the Thinkdiag app and reinstall.

I am getting a Dlicense Fail Error?

Before contacting support please delete the cnlaunch folder on the device and make sure that you have a internet connection. This should fix your issue but if it does not please contact us and we will be happy to help.

Does the Thinkdiag work on Tablets?

The Thinkdiag does not officially work on tablets and is not shown on the google play store however you may install the app manually and it should work without any issues. We can not promise it will work on a tablet but we have yet to have a customer that the app did not install on manually. To install the app manually you will need to go to the downloads section on the website.

Are you a Asia based company?

No, the manufacturer is based in china but we are located and send all of our parcels from the UK. If you are also based in the UK we send our parcels via either royal mail 24 hour tracked or UPS depending on what you choose. If you are based in Europe we send via either royal mail tracked international priority or UPS.

Who is thinkdiag for?

A: Thinkdiag aims to provide affordable, high-performance products for mechanics, garage technicians, and individual owners who enjoy working with vehicles.

Some scenarios are:

1. If you do door-to-door service or road rescue, whether it be maintenance or repair, a portable Thinkdiag is the best choice.

2. For garages, instead of using an expensive diagnostic tool, Thinkdiag can be considered as it is so powerful and covering all diagnostic functions.

How long is the warranty?

The device is covered for one year from the date of purchase against faults in the device due to a manufacturing defect. Any modified device will not be covered under warranty or any device that has either been treated negligently or where it is not a manufacturing defect. Under warranty you must send the device back to us for us to analyse to issue and fix.

After Two Years Can I still Use ?

After two years you can only use basic obd2 however you may purchase another two years subscription if you choose.

Why are there so many different prices across the internet ?

This is because most suppliers either only provide one free software for one year or all software for just one year. We have listened to our customers and only sell what is the best value for money.

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